If you're having connection problems even though you haven't set up a proxy server, try going to the Preferences panel as described above and setting your Dropbox proxy settings to "No proxy." If you have set up a proxy server, please double-check that your system's proxy settings are still correct. For example, a common port for proxies is 8080.ĭropbox can also fail to connect due to proxy settings which may have been changed either by other programs or by your network administrator. Select the "Proxies" submenu or tab.ĭropbox proxy settings allow you to set the proxy type, server, port, and login information. If you have a proxy set up on your computer or network, please enter your proxy host and port information into the Preferences panel of the Dropbox desktop application.ġ) Locate the Dropbox icon and menu from the system tray.Ģ) Right-click on the icon to access the Dropbox desktop application menu.ģ) Click on the gear icon in the Notifications panel.Ĥ) Select "Preferences" from the Dropbox menu. To ensure this is working properly, your system time should be correct and your security applications should allow Dropbox to connect. To resolve that, you can update the drivers by right-clicking Start > Device Manager. The Dropbox client uses SSL to establish a secure connection to our servers. Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.
This usually means there is a security program, proxy or VPN blocking the Dropbox desktop client. If you have any of the mentioned software running, please either add Dropbox to its whitelist, remove Dropbox from its blacklist, or temporarily disable or uninstall them.
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